Frequently Asked Questions

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1. General Questions:

• What services do you offer? We offer PC repair services and sell a wide range of hardware components.

• Do you sell hardware components? Yes, we offer a variety of hardware components for sale.

• Where are you located? Our business is located in Canberra.

• What are your business hours? Our business hours are Monday-Friday 9am-5pm and Saturdays 8am-1pm.

• Do you offer remote support? Yes, we provide remote support services for certain issues.

2. PC Repair Services:

• What types of computer issues do you repair? We repair a wide range of computer issues, including hardware and software problems.

• Do you provide on-site repair services? Yes, we offer on-site repair services for certain issues.

• How long does a typical repair take? The time for a repair varies depending on the issue, but we aim to complete repairs as quickly as possible.

• What is your diagnostic process? Our diagnostic process involves thorough testing and analysis to identify the root cause of the issue.

• Do you offer rush or expedited repair services? No, we prefer to devote an appropriate amount of time to diagnose an issue and provide the right advice.

• What if my computer cannot be repaired? If your computer cannot be repaired, we can discuss replacement options or data recovery solutions. We will offer a basic diagnostic service free of charge so that we can understand the issue; however, if we take on the job and then discover we are unable to complete the repair, you will not be charged.

3. Hardware Purchases:

• What types of hardware components do you sell? We sell a wide range of hardware components, including CPUs, GPUs, RAM, storage devices, and more.

• Are the hardware components new or refurbished? We primarily sell new hardware components, but we may occasionally offer refurbished items.

• Do you offer warranties on hardware purchases? Yes, we offer warranties on most hardware purchases. The duration and terms of the warranty may vary depending on the product but are generally 12 months.

• Can I purchase custom-built PCs from you? Yes, we offer custom-built PC options tailored to your specifications.

• Can I request specific brands or models? Yes, you can request specific brands or models, and we will do our best to accommodate your preferences.

• Do you offer installation services for hardware purchases? Yes, we offer installation services for hardware purchases made through our website. We can also put together any parts you’ve purchased elsewhere. Please note we don’t offer any warranties for parts purchased elsewhere.

4. Payment and Billing:

• What payment methods do you accept? At the moment we are only accepting payment via PayPal, PayID and Bank Transfer.

• Do you require payment upfront for services? Payment is typically required upfront for services rendered.

• Are there any additional fees or hidden charges? We strive to be transparent about our pricing, and there are no hidden charges.

• Do you offer financing options? We do not currently offer financing options.

• Can I receive a quote before committing to services? Yes, you can request a quote before committing to services.

• Do you provide invoices for services rendered? Yes, we provide invoices for all services rendered.

5. Technical Support:

• Do you offer technical support after repairs or installations? Yes, we offer technical support after repairs or installations, including remote support.

• How can I contact technical support? You can contact technical support via the contacts form or via email.

• What is your response time for technical support inquiries? We strive to respond to technical support inquiries promptly.

• Do you offer support for software-related issues? Yes, we offer support for software-related issues.

• Can you assist with data recovery? Yes, we offer data recovery services for certain cases.

6. Warranty and Guarantee:

• How long is the warranty period? The warranty period is 12 months unless otherwise stated.

• What does the warranty cover? The warranty covers defects in workmanship and materials related to the repair. Warranty also covers hardware if purchased from us.

• How do I make a warranty claim? To make a warranty claim, please contact us.

• Do you offer any satisfaction guarantees? Yes, we offer a satisfaction guarantee on our services.

• Are hardware warranties provided by the manufacturer or by your company? Hardware warranties are typically provided by the manufacturer.

7. Security and Privacy:

• How do you protect my personal information? We take your privacy seriously and implement security measures to protect your personal information.

• Is my data backed up during repairs? We take precautions to preserve your data during repairs, but we recommend backing up important data before servicing your computer.

• Do you require access to my personal files during repairs? We may require access to your personal files to diagnose and repair certain issues, but we respect your privacy and confidentiality. We will always advise if this is the case beforehand.

• Will you share my information with third parties? We do not share your information with third parties without your consent, except as required by law.

• How do you ensure the security of my computer during repairs? We follow best practices to ensure the security of your computer during repairs, including data encryption and secure handling procedures.

8. COVID-19 Safety Measures:

• What COVID-19 safety measures do you have in place? We have implemented various safety measures in accordance with local guidelines to protect our customers and staff.

• Do you offer contactless pickup and delivery? Yes, we offer contactless pickup and delivery options.

• How do you sanitise devices before and after repairs? We sanitise devices before and after repairs using approved disinfectants.

• Can I schedule a remote consultation or diagnosis? Yes, we offer remote consultation and diagnosis services.